Complaints and Dispute Resolution

WINPROFX provides a structured complaints process so clients and partners can raise concerns about account services, support interactions, withdrawals, verification, or other trading-related matters through official channels only.

Do not share account passwords, payment card details, or identity documents through unofficial websites, social media messages, or third parties claiming to represent WINPROFX.

Complaints may be submitted by email to support@winprofx.com with the subject line "Complaint" or through the official Contact page. Please include:

• Full registered name
• Registered email address
• Account or MT5 ID
• Support ticket ID (if available)
• Detailed description of the issue
• Supporting screenshots or documents
• Date and time of the transaction or event

1. Complaint received through official support channels
2. Support acknowledgement and reference assignment where applicable
3. Internal review by support and relevant account teams
4. Compliance or operations review if required
5. Response or resolution communicated to the client
6. Escalation to management if the issue remains unresolved

Target response times are set by internal operations and compliance procedures. Approved SLAs will be published when verified.

For security and privacy reasons, WINPROFX cannot discuss account-specific details publicly on review platforms or social media.

When a complaint is posted publicly, WINPROFX may request ticket details or the registered email address through official support channels so the case can be reviewed securely.

If a complaint is not resolved satisfactorily through initial support review, it may be escalated to compliance or operations management. See Support and Escalation for escalation routes.

Trading forex and CFDs involves significant risk and may not be suitable for all investors. Clients should understand the risks before trading.